Lead Family Peer Advocate

Reports to: Project Director

Location: 1603 Court Street, Syracuse NY 13208

Pay Rate: $26.00 - $27.00 Hourly

Schedule: M-F: 8 a.m. – 4 p.m.

The people we care for come from all walks of life, and so do we. We strive to diversify our workforce, not because it’s the right thing to do, but because it makes our agency stronger!

About Us

With a history stretching back more than 70 years, AccessCNY is continually growing and expanding our reach. Offering person-centered services that empower individuals of all ages and abilities to reach their full potential as part of our community. Our focus is supporting individuals by ways of residential housing, mental health and clinical services, and immersing our participants in community engagement. Working closely with the Office for People with Developmental Disabilities and the Office of Mental Health, we support 27 housing locations and 3 administrative buildings.

About the Role:

We are looking for a proactive employee to oversee and support Family Peer Advocate (FPA) staff providing family engagement, advocacy, outreach, and support services to children, youth, and families involved in behavioral health, developmental disability, education, child welfare, and related systems.

Responsibilities include:

• Provide direct supervision, performance management, coaching, and professional development support to Family Peer Advocate staff
• Assist with onboarding, orientation, scheduling, and staff development activities
• Support FPAs with engagement strategies, crisis support, advocacy efforts, and community coordination challenges
• Promote trauma-informed, family-driven, culturally responsive, and person-centered practices across the team
• Meet with staff regularly to review implementation, progress, barriers, and service coordination needs
• Provide direct family support, advocacy, and engagement services, as needed
• Participate in an on-call rotation as assigned to provide consultation, support, and linkage to resources for families experiencing urgent needs or crisis situations

• Provide consultation, guidance, and support to Family Peer Advocate staff regarding family engagement, advocacy, resource navigation, and service coordination activities
• Support implementation of System of Care initiatives and community
• Complete incident reports thoroughly and within expected timeframes
• Maintain compliance with agency, state, federal, and program regulations
• Provide person-centered, quality, services
• Ensure compliance with federal, state, and local employment laws and regulations, as well as with company policies
• Perform Other Duties as Assigned

Education & Experience

High school diploma/GED, required. Associate degree, preferred. Family Peer Advocate certification, required. Experience working with children, youth, and families, involved in behavioral health, developmental disability, education, child welfare, or related systems, required. Minimum of two years’ experience in family support, peer advocacy, care coordination, community-based services, or a related field, preferred. Knowledge of community resources and child-serving systems preferred.

Conditions of Employment

Must have a valid NYS driver’s license in accordance with the Agency Vehicle and Driving policy and transportation necessary to meet program needs.

Did you know that AccessCNY offers great health, dental and vision insurance? Additionally, we provide a 401(k) match upon hire, PTO, and 11 paid holidays.